Customer Testimonials

(Translated by Google) Excellent service from the agency, especially Kenny, thank you for everything (Original) Muy buen servicio por parte de la agencia especialmente kenny gracias por todo

The staff at Libertyville Chevrolet, Damian Caballero, Luis, Karen, and Matt, were fantastic from beginning to end. Professional, courteous, and excellent to work with. Thank you for everything. Highly recommended!

Damian Caballero. Thank you for the best experience at a car dealership.

Thank you Damian Caballero for a wonderful pressure free experience at Libertyville Chevrolet!

Kenny was great to deal With.

Great experience at Libertyville Chevrolet- thank you everyone who was part of my sale! Special shout-out to Kenny!!! Loving the car!

Great corvette service

(Translated by Google) Terrible after-sales experience. When I bought my car, they assured me I would have a three-month warranty that would cover "anything" that happened to the vehicle. However, now that I need something as basic as a key made, they refuse to take responsibility or honor their word. It's incredibly frustrating that they promise the moon to close the sale and then disappear when the customer needs support. I don't recommend this place if you're looking for honest service and genuine support. (Original) Pésima experiencia postventa. Al momento de comprar mi auto, ... Read More

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Google - Nov 12, 2026

(Translated by Google) Terrible after-sales experience. When I bought my car, they assured me I would have a three-month warranty that would cover "anything" that happened to the vehicle. However, now that I need something as basic as a key made, they refuse to take responsibility or honor their word. It's incredibly frustrating that they promise the moon to close the sale and then disappear when the customer needs support. I don't recommend this place if you're looking for honest service and genuine support. (Original) Pésima experiencia postventa. Al momento de comprar mi auto, me aseguraron que tendría una garantía de tres meses que cubriría "cualquier cosa" que le pasara al vehículo. Sin embargo, ahora que necesito algo tan básico como que me manden a hacer una llave, no se quieren hacer responsables ni cumplir su palabra. Es muy frustrante que prometan maravillas para cerrar la venta y luego desaparezcan cuando el cliente necesita apoyo. No recomiendo este lugar si buscan un trato honesto y respaldo real.

(Translated by Google) I really appreciated Mr. Miguel Alvarado's service and everything went well! Thank you. I really liked the car. (Original) Me gustó mucho la atención del Sr Miguel Alvarado y todo marchó bien!!!gracias. Me gustó mucho el carro

I had an excellent experience purchasing my car! Miguel Alvarado and Ricardo Alcantar were fantastic to work with—professional, knowledgeable, friendly, and genuinely helpful throughout the entire process. Definitely recommend!

Miguel Alvarado and Ricardo Alcantar did an amazing job! We will definitely return for future car buying and request them!

Very happy with my new car I want to thank Osmar for the help very respectful and attentive all staff was very polite great experience highly recommended!!!

Drew Sims made the process for purchasing the Trax as seamless as possible. He explained every feature of the car to me and patiently answered all of my questions. I couldn't ask for a better experience. Well done!!

Miguel Alvarado was an exceptional salesman. He helped my family find the most perfect vehicle that will be the perfect fit. He spent the time to find out our needs and wants before presenting the vehicle (Equinox). I appreciate all of the help through this buying process.

Had a good experience working with Drew Sims. He was professional, helpful, and made the car-buying process straightforward.

Very accommodating and knowledgeable.

Shady establishment. Salesmen can’t be trusted.

We love Chevrolet. Kenny & the team did a great job!

Chevy in libertyville is amazing. Helped me trade in my suburban for a used car after my divorce and helped me every step of the way . Osmar is outstanding !!!!!! Came to my house so I didn't have ti drive in to grab paperwork And to give Me a loaner while they installed DVD players. Don't go anywhere else and ask for Osmar !!! Thanks!!!

Bought a used (2026) car from them. They masked the smell of smoke in it. Started to smell like smoke a day later and they told me they could “trade” it in for a newer one at the cost of losing $2000 on the trade in. Also our initial trade in was valued at $10550. After my husband came home with the paperwork I noticed they only gave us $10000. What a scam. Steer clear of this dealership. Many others in the area that are way more professional.

They sucks , over the phone they promised one thing, after you get there is BS . I hope not Every car dealer is LIAR like this one

Thank you Damian Caballero for an excellent service. We had an excellent experience working with this car salesman! He was professional, friendly, patient, and very knowledgeable. He took the time to answer all our questions, explained everything clearly, and made the entire car-buying process smooth and stress-free. We never felt pressured, and he genuinely cared about helping us find the right vehicle for our needs.

Kenny helped me find the perfect car! He was very patient, professional, and provided excellent customer service throughout the entire process. I highly recommend working with him if you’re looking for your dream car. He made the experience easy and enjoyable!

Excellent customer service!

(Translated by Google) I had an excellent experience at Libertyville Chevrolet purchasing my 2023 Lexus NX 350. I want to thank Ricardo Alcántara and manager Luis for all their help throughout the process. They were professional, patient, and always transparent with the numbers—no pressure and no games. They worked with me on the price and financing until we reached a fair deal. I 100% recommend this dealership, and if you go, ask for Ricardo and Luis. Thank you both for the excellent service! (Original) Tuve una excelente experiencia en Libertyville Chevrolet comprando mi Lexus NX 350 2023. Quiero agradecer a Ricardo Alcántara ... Read More

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Google - Oct 21, 2026

(Translated by Google) I had an excellent experience at Libertyville Chevrolet purchasing my 2023 Lexus NX 350. I want to thank Ricardo Alcántara and manager Luis for all their help throughout the process. They were professional, patient, and always transparent with the numbers—no pressure and no games. They worked with me on the price and financing until we reached a fair deal. I 100% recommend this dealership, and if you go, ask for Ricardo and Luis. Thank you both for the excellent service! (Original) Tuve una excelente experiencia en Libertyville Chevrolet comprando mi Lexus NX 350 2023. Quiero agradecer a Ricardo Alcántara y al manager Luis por toda su ayuda durante el proceso. Fueron profesionales, pacientes y siempre transparentes con los números — sin presión y sin juegos. Trabajaron conmigo en el precio y el financiamiento hasta llegar a un trato justo. Recomiendo este dealer al 100%, y si van, pregunten por Ricardo y Luis. ¡Gracias a los dos por el excelente servicio! I had an excellent experience at Libertyville Chevrolet purchasing my 2023 Lexus NX 350. I want to thank Ricardo Alcántara and manager Luis for all their help throughout the process. They were professional, patient, and always transparent with the numbers — no pressure and no games. They worked with me on the price and financing until we reached a fair deal. I 100% recommend this dealership, and if you go, ask for Ricardo and Luis. Thank you both for the excellent service!

Bought a vehicle from Osmar he was a wonderful young man and helped greatly in my purchase! I would highly recommend these guys to everyone!

Purchased a used 24 equinox rs awd from Kenny. He did a great job; valuing my trade in extremely fairly. Very honest salesman and great dealership overall. 10/10 experience!

My husband and I went to Liberty Chevrolet to find him a new vehicle, and we ended up purchasing a Dodge Ram. However, just one week later, the check engine light came on! My husband called the dealership and made an appointment to bring the truck in, only to be told that it needed a pump replacement, which would cost us $500. We were shocked to hear that a vehicle we had only owned for a week already needed such a significant repair. The dealership offered to cover half of the repair cost, and while we accepted their offer, it felt ... Read More

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Google - Oct 13, 2026

My husband and I went to Liberty Chevrolet to find him a new vehicle, and we ended up purchasing a Dodge Ram. However, just one week later, the check engine light came on! My husband called the dealership and made an appointment to bring the truck in, only to be told that it needed a pump replacement, which would cost us $500. We were shocked to hear that a vehicle we had only owned for a week already needed such a significant repair. The dealership offered to cover half of the repair cost, and while we accepted their offer, it felt like we had no other choice. We are also currently waiting for a part to fix the passenger side door panel. Initially, they assured us it would take a few days, but now they have amended that to a few weeks. Overall, our experience has left us extremely disappointed. I would not recommend this dealership, as their lack of customer appreciation and accountability is concerning. Selling us a lemon is one thing, but the way we have been treated since the purchase is unacceptable. Update: 10/16/2026 I'm absolutely furious right now! The check engine light is on again—just three days after getting the pump fixed. I can’t believe this! It’s ridiculous that I have to deal with this yet again. What a waste of time and money! This car has been nothing but trouble. I expected better service and a reliable vehicle, but here we are. Enough is enough!

23Sep2026 Extremely Clean Location. EV charge stations.

Horrible experience. If you’re looking for a dealership that will waste your time and attempt to scam you, this is the place! The floor crew even up to their management team were unfriendly, unhelpful, and especially conniving. One specific male manager treated my family with severe undertones of bigotry. To top it off, they attempted to justify hidden fees that we called them out on, only for them to later be exposed as completely dishonest when we looked at the final paperwork. Avoid this place at all costs.

The worst car dealership in the world is a bunch of jerks, they made me go from NYC to Chicago. I went to buy a vehicle, I made an appointment with Mohammed at 5 PM. The same day I made the appointment and when I arrived at 5 PM, the same day and time from NYC, Mohammed was not at the dealership and the vehicle was sold at 4 PM. I had an appointment at 5 PM, I really went from New York, spent 1200 dollars on a round trip flight and none of the dealership took responsibility and they even kicked me out unfairly.

Kenny did a fantastic job navigating the confusion, answering our questions, and making sure we left the dealership happy with our 2026 Chevrolet Trax. Having a supportive manager step in to double-check everything always helps give that extra peace of mind during a big purchase.

I was surprised that as soon as I walked in that there was the vehicle that I liked and they were superior people that came to me and not worrying about what they’re selling. They were explaining to me the vehicle first and they said, would you like to see any cars not the one that I looked at but I was happy very happy I said let me try this one first and I was satisfied because he explained to me from from front to back of how it works. Great and Friendly Service, Ricardo took the time ... Read More

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Google - Sep 24, 2026

I was surprised that as soon as I walked in that there was the vehicle that I liked and they were superior people that came to me and not worrying about what they’re selling. They were explaining to me the vehicle first and they said, would you like to see any cars not the one that I looked at but I was happy very happy I said let me try this one first and I was satisfied because he explained to me from from front to back of how it works. Great and Friendly Service, Ricardo took the time and got me in the Perfect Vehicle Thank You Guys Again!!!

“I had a great experience at the dealership, especially working with Miguel . They were very professional, helpful, and knowledgeable. They made the entire process smooth and easy, and I really appreciated their excellent customer service and attention to detail. It was a pleasure working with them.”

⭐ 1/5 Extremely uncomfortable and unprofessional experience. I came in for an oil change and decided to ask about possibly trading in or upgrading my vehicle. I was introduced to a salesman named Omar. Before even asking what vehicle I was interested in, what my budget was, or what I was looking for, Omar immediately told me I would need $8,000 down. I was confused because how can you tell me I need $8,000 down when we haven't even discussed what vehicle I'm purchasing? There was no discussion about a vehicle, price, financing, trade-in value, or breakdown of how he came up ... Read More

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Google - Sep 18, 2026

⭐ 1/5 Extremely uncomfortable and unprofessional experience. I came in for an oil change and decided to ask about possibly trading in or upgrading my vehicle. I was introduced to a salesman named Omar. Before even asking what vehicle I was interested in, what my budget was, or what I was looking for, Omar immediately told me I would need $8,000 down. I was confused because how can you tell me I need $8,000 down when we haven't even discussed what vehicle I'm purchasing? There was no discussion about a vehicle, price, financing, trade-in value, or breakdown of how he came up with $8,000. What really crossed the line was when Omar told me I could afford it because "I work for the county and still live with my family, so he 'knows' I have the money." That was completely inappropriate. My employer and living situation are none of his business and certainly shouldn't be used to make assumptions about my finances. If $8,000 was legitimately required because of negative equity, then show me the numbers and explain it professionally. Instead, I was given an $8,000 demand before he even bothered asking what car I wanted. I was so irritated and uncomfortable that I grabbed my things and left. I came in as an existing Chevrolet customer potentially interested in purchasing another vehicle and left feeling judged, disrespected, and completely turned off from doing business here again. I don't recommend buying a car from here at all because they sell dods as well. I should have learned my lesson the first time when they sold me my Lincoln MKZ. It kept dying on me every time I put in gas.

David and his team, especially Jared, were a pleasure to work with. They’re professional, cool, and kept in touch the whole time. They were patient and helpful, and made things really easy.

Great service and great service techs. Rick was extremely helpful!

Annoying AI calls

Thank you Kenny for helping me get my brand new car today you made me feel very comfortable the whole time I was there and made it very simple and easy I will never forget that experience thank you for everything you're the best!

(Translated by Google) We do not recommend buying from this dealership due to the terrible experience we're having with them and their despotic managers. It's been a few months since we finished paying for the car, and we were expecting them to refund the Gap insurance money. But when we went to the dealership and showed them the paperwork from the insurance company, they said they had nothing and threw away the copy they made. I hope everyone who sees this post is aware of this so the same thing doesn't happen to them. I've also ... Read More

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Google - Sep 9, 2026

(Translated by Google) We do not recommend buying from this dealership due to the terrible experience we're having with them and their despotic managers. It's been a few months since we finished paying for the car, and we were expecting them to refund the Gap insurance money. But when we went to the dealership and showed them the paperwork from the insurance company, they said they had nothing and threw away the copy they made. I hope everyone who sees this post is aware of this so the same thing doesn't happen to them. I've also filed complaints with GMC and Chevrolet. (Original) Nosotros no recomendamos comprar en es dealer por la mala experiencia que estamos pasando con ellos y sus managers déspotas pues ya tiene unos meses que terminamos de pagar ellos carro y esperábamos que nos devolvieran lo de la aseguranza de la gap pero cuando fuimos y les llevamos el papel donde dice que la aseguranza se los mando ellos nos dijieron que no tenían nada y aventaron la copia que le sacaron espero que toda la gente que vea este post se ponga alerta para que no les pase lo mismo y ya puse mi queja también en gmc y Chevrolet

Karen just purchased a car from this dealership and it couldn't have gone better. Luis, Osmar and Riccardo were awesome and made this transaction as seamless as possible. They were open to negotiations and treated us fairly. I would return here and purchase again without hesitation.

Osmar and Ricardo were very kind and helpful I would greatly recommend this dealer and more importantly these young men! They did an outstanding job of selling me my new vehicle kudos Libertyville Chevrolet!

Osmar gave us great service all around and very attentive to us! Would greatly recommend!

Osmar is a good guy had a lot of patience capacitated for this sales job helping us in getting a new car and being able to work with us we appreciate his help!

Kenny did great, and excellent service

Happy with purchase! Thank you guys.

⭐⭐⭐⭐⭐ An Excellent Car-Buying Experience at Libertyville Chevrolet! I initially came to Libertyville Chevrolet to look at a different vehicle, but I ended up purchasing the Chrysler Pacifica I had been interested in for some time — and I am so glad I did! From the moment I arrived, everyone was extremely welcoming, friendly, and helpful. Omar and Roman were incredibly helpful throughout the entire process. They were proactive, knowledgeable, and made everything feel easy and straightforward. They answered all of my questions, addressed my concerns, and worked with me to negotiate a deal on the vehicle. They also helped me through ... Read More

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Google - Sep 2, 2026

⭐⭐⭐⭐⭐ An Excellent Car-Buying Experience at Libertyville Chevrolet! I initially came to Libertyville Chevrolet to look at a different vehicle, but I ended up purchasing the Chrysler Pacifica I had been interested in for some time — and I am so glad I did! From the moment I arrived, everyone was extremely welcoming, friendly, and helpful. Omar and Roman were incredibly helpful throughout the entire process. They were proactive, knowledgeable, and made everything feel easy and straightforward. They answered all of my questions, addressed my concerns, and worked with me to negotiate a deal on the vehicle. They also helped me through the financing process and gave me 24 hours after the purchase to compare my financing options and make sure I was comfortable with the loan I chose. I really appreciated having that flexibility and not feeling pressured. The vehicle was delivered to me clean and in great condition. I asked if they could do a deeper detail, and they scheduled it for the following Monday. When they realized the vehicle would not be ready that day because it was being delivered later than expected, Yunior from Finance went above and beyond and provided me with a courtesy vehicle from Chevrolet so I could still get to work while my car was being detailed. The next day, my Pacifica looked like new — incredibly clean, beautiful, and well taken care of. That extra effort made a huge difference in my overall experience. A huge thank you to Yunior, Jorge, Omar, and Roman for taking such great care of me and making this purchase such a positive experience. I highly recommend Libertyville Chevrolet. Sometimes it’s not just about finding the right car — it’s also about finding the right dealership and the right people to work with. Those two things together can make a huge difference when you’re purchasing something as important as a vehicle. Thank you again to the entire team! I absolutely recommend Libertyville Chevrolet! ⭐⭐⭐⭐⭐

Chloe, Kenny, Luis, and throw a Bob in there were all great and very professional in a possible purchasing experience. No hassle, no nagging, and no problems from them. I did not get the car as it just wasn't my fit. They understood, respected my decision, shook hands, and Luis gave me his card if I change my mind. I actually felt bad not getting the car as they were seriously professional and willing to work with me if need be. It's the professionalism they portrayed. Drove 60 miles and I'll drive another if I see something of ... Read More

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Google - Aug 22, 2026

Chloe, Kenny, Luis, and throw a Bob in there were all great and very professional in a possible purchasing experience. No hassle, no nagging, and no problems from them. I did not get the car as it just wasn't my fit. They understood, respected my decision, shook hands, and Luis gave me his card if I change my mind. I actually felt bad not getting the car as they were seriously professional and willing to work with me if need be. It's the professionalism they portrayed. Drove 60 miles and I'll drive another if I see something of interest from them.

Was able to contact dealer about a truck they had. Verifying that it was still available. Took a little bit to get the quote when received via email was acceptable and we worked out a meeting time to pick up the truck. Due to liveing 140 miles from the dealership.

Kevin Paddock is the BEST CORVETTE SPECIALIST in the industry. Treats every customer Vette like it was his own!

Kenny, Jesse & Jorge were great! They were informative and attentive to our needs to make it easy for us to purchase the car. We went with the 2026 Chevy Trax LT for our son who is a junior in college. We will be back to do business with them again.

The quality of work was excellent an the service write was most efficient and polite. However, the prices were high.

I am fixing this review I had after speaking to Edgar the service manager, he was so friendly and helped me out with my issue that I had with Dennis about my oil change. I appreciate the time he took to talk to me about this issue and did explain to me that this is not the way they run that department. First Review: Dennis had the worst attitude since I arrived to the service area. I will never be coming back I even let the cashier know and all she did say he just gets like that and she ... Read More

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Google - Aug 8, 2026

I am fixing this review I had after speaking to Edgar the service manager, he was so friendly and helped me out with my issue that I had with Dennis about my oil change. I appreciate the time he took to talk to me about this issue and did explain to me that this is not the way they run that department. First Review: Dennis had the worst attitude since I arrived to the service area. I will never be coming back I even let the cashier know and all she did say he just gets like that and she is sorry.

Recently purchased a Silverado from Libertyville Chevrolet and I love it! Everyone was very professional and friendly as soon as you open the doors and make you feel welcomed. Damian was awesome and helped me with every step of the way into purchasing my new truck! I would 100% recommend Libertyville Chevrolet to anyone looking for a new vehicle.

All the car sales men were very informative. It was an awesome experience dealing with Osmar when purchasing are new vehicle.

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The staff at Libertyville Chevrolet is excellent. My sales rep, Kenny Rua, did nice job walking me through the details of the car, test drive and purchase process. No pressure and Kenny knows his cars! I would definitely purchase from this dealership again and highly recommend checking these guys out if you're in the market for a new or used car.

Wouldn't take to or pick up my wife from work after dropping it off for service. Also really bad attitude from desk person.

I've had my vehicle serviced at this location since I got it in 2018. This past year ive had a lot of work done on it at this very shop, spending thousands on new brakes, tires, battery, tire monitors and oil changes. Not once in any of those visits did they mention I may want to have the transmission fluid changed. I began looking into it independently and I found out that this service should be done every 45k miles. My car is now at 80k miles and I called them asking if it had ever been done in the ... Read More

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Google - Jul 29, 2026

I've had my vehicle serviced at this location since I got it in 2018. This past year ive had a lot of work done on it at this very shop, spending thousands on new brakes, tires, battery, tire monitors and oil changes. Not once in any of those visits did they mention I may want to have the transmission fluid changed. I began looking into it independently and I found out that this service should be done every 45k miles. My car is now at 80k miles and I called them asking if it had ever been done in the past. They told me they never saw a history of it being changed and they recommended I get it replaced as soon as possible. They quoted me 400 dollars plus tax for a service I didn't know I needed until I asked them about it. I asked around at different shops and they were giving me quotes for half what Chevy did. This service department is not looking out for its consumers at all. I suspect they were waiting for my transmission to fail so they could offer me a trade towards a new vehicle I do not need. The service department is overpriced, rude and do not deserve your business.

Intentionally hide damage on vehicles in photos and act dumb when you show up. There was a massive dent and scrape along the one side of the car they didn't photograph.

Very professional. Offered useful information. Well informed product information. Very courteous and excellent verbal communication skills. Staff worked out a price that I was satisfied paying. The Trax was detailed well for me to drive home. Dedicated staff with excellent customer service throughout Libertyville Chevrolet’s departments. I would shop for another vehicle in the future with them.

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This is the worst dealership to do any business with. I’m from out of state and I tried purchasing a Corvette on Saturday and they lied to me and said they don’t take deposits on any cars. Lina Salgado and Steven both did not provide good customer service as they both never sent the photos/videos I requested. Lina said no deposits on cars and Steven never replied to my photo/video requests. I tried calling multiple times and no answer from either of them. The Corvette sold on Monday and I never heard from them. Apparently this ... Read More

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Google - Jun 17, 2026

This is the worst dealership to do any business with. I’m from out of state and I tried purchasing a Corvette on Saturday and they lied to me and said they don’t take deposits on any cars. Lina Salgado and Steven both did not provide good customer service as they both never sent the photos/videos I requested. Lina said no deposits on cars and Steven never replied to my photo/video requests. I tried calling multiple times and no answer from either of them. The Corvette sold on Monday and I never heard from them. Apparently this dealership expects you to purchase a vehicle without even seeing it. Definitely stay away from this dealership, I can only imagine how bad they can screw you over and not do anything about it. Thank you for reading my experience.

Great service! I drove 5 hours and Kenny did not waist my time. He was quick at answering my questions. Very professional. Hello. I bought a 2015 Audi from this dealership. If there was a negative star I would have chosen that. Once, I arrived to the dealership I was taking in like family by Kenny. Once I sat down he asked me to scan the barcode to leave a review. I was with my friend and Kenny also asked him if he can leave a review. My friend wasn't part of the transaction. I thought that was weird since I ... Read More

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Google - Jun 13, 2026

Great service! I drove 5 hours and Kenny did not waist my time. He was quick at answering my questions. Very professional. Hello. I bought a 2015 Audi from this dealership. If there was a negative star I would have chosen that. Once, I arrived to the dealership I was taking in like family by Kenny. Once I sat down he asked me to scan the barcode to leave a review. I was with my friend and Kenny also asked him if he can leave a review. My friend wasn't part of the transaction. I thought that was weird since I haven't received the delivery of my car. I felt somewhat forced to write something nice since I wanted a smooth quality transaction to purchasing my car. The whole reason of me purchasing out of state was because my brother in law Oketh worked for Jim and Bret. I trusted the dealership. I drove five and half hours for the car and drove my new car with less than 1/4 tank. They didn't even fill the tank. The following week I asked Kenny about the spare key. He told me that the lot coordinator had mistakenly taking the key home. He told me that he would send it the following weekend. I purchased my car in June. Once, my temp. plate was close of expiration and I still haven't received my Title so I can register the car. I reached out to Kenny and he told me that he has done everything he had to do on his part. I asked if he could reach out to Jorge ( Finance Manager). To see if he can clarify the situation and maybe he can send any missing information so that I can move forward. Also, I had asked Kenny about the spare key. Then he stated that the lot coordinator was fired and he had no access to the key. After going through all these things. Now I feel like I'm being lied to and taken advantage of for my kindness. Kenny didn't tell me a solution about the spare key at all. Another week goes by and I'm calling the dealership and Yunior answers my call. I tell him my situation. I was currently working when I made this call. He told me that my Permit Paper was good enough to register my car. I told him that I had to check the paperwork in the car once I was done painting this car. Then I hear the sales tower laugh. I decided to walk out to my car to see if I had the Illinoi's watermark permit. Yunior mentioned that I could just show them that permit and I would be able to register the car. The following day at the DMV for the fourth time. They told me that I still need the Title for the car. I told my brother in law that I felt like I was not getting taking serious. He told me that he would help me out. He called the dealership for three days straight. He had talked to Luis and Yunior in those days. He got the run around of, ' Let me look into it" and never got a call back. Until they were fully convicted my brother in law in fact worked for the owners before the transition of dealerships. I feel like it didn't have to reach that to be taking into account. They mentioned that they sent the title with the check for registration. They were going to void that check and send a new one two Mondays ago. I had asked Kenny a few weeks ago about my temp permit expiring in sept. and giving me an extension. I didn't receive a response. I currently have a car that I've been making payments on for months without no Title to register. No spare key, no fuel compensation, no Concern from Libertyville Chevy. The Verdict to my experience has been the worst. -5 Star.

On June 3rd, 2025, we dropped our truck off due to an oil leak. Found out it was due to a rear main seal leak/failure. Thankfully the car was under the limited power train warranty of 60k miles, and it was at 55,604 miles at time of drop off. Naturally, the truck was leaking oil constantly causing the oil light to come on. We perform the oil changes ourselves and document pictures of receipts, supply's, and mileage in the car care app for our records. Last oil change was at 52,872 miles. The dealership attempted to charge us $144 for the oil ... Read More

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Google - Jun 5, 2026

On June 3rd, 2025, we dropped our truck off due to an oil leak. Found out it was due to a rear main seal leak/failure. Thankfully the car was under the limited power train warranty of 60k miles, and it was at 55,604 miles at time of drop off. Naturally, the truck was leaking oil constantly causing the oil light to come on. We perform the oil changes ourselves and document pictures of receipts, supply's, and mileage in the car care app for our records. Last oil change was at 52,872 miles. The dealership attempted to charge us $144 for the oil change & filter replacement. However, we spoke to the Assistant Manager & our assigned Service Advisor, Arthur Zvagelski, as this should be covered by the dealership due to the manufacturer defect covered by the warranty the caused the oil leak in the first place. Arthur went in the back office and, when he came back out, he stated that "something doesn't add up" as if accusing us of lying and being deceptive. I told him I could provide proof, but instead said his technician observed the oil being "dark" in color and that I should still pay for the oil filter, despite the rear main seal, causing the vehicle to leak oil in the first place. Make it make sense.. Regardless of the fact that I could provide proof of my oil changes, Arthur failed to redact his statement "that something doesn't add up" and brushed us off when I said I could provide proof and that he didn't see where this conversation was heading. Instead of showing sincerity for his statement, he walked away and just took the full $144 off the bill. My fiancé and I found this very unprofessional, and we felt the dealership was trying to charge us for whatever they could because they couldn't charge us for the rear main seal repair cover under warranty. Of course, the dealership issued us a list of 9 other recommended services adding up to $2,403.57 as if they were trying to recoup their money. While the vehicle was here, we also had a tire rotation and one of our tires patched (in which they attempted to double charge us for the tire repair, but we declined to pay that additional $47.66). To date, this has been our third time at this dealership (because of the warranty), however, this will be our last visit for any sort of other service due to this unprofessional behavior.

I originally came to Libertyville Chevrolet for an oil change on my 2024 Chevy Trax and unexpectedly ended up upgrading to a 2026 vehicle. I do want to give credit where it’s due — Steven and Damian were both extremely helpful, respectful, and professional throughout the sales process. They made what initially started as a routine visit turn into an exciting experience, and I genuinely appreciated the time and effort they put into helping me. Unfortunately, my experience after the sale completely changed my perception of the dealership. The following day, I began receiving repeated calls regarding a dealership gas card that ... Read More

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Google - May 22, 2026

I originally came to Libertyville Chevrolet for an oil change on my 2024 Chevy Trax and unexpectedly ended up upgrading to a 2026 vehicle. I do want to give credit where it’s due — Steven and Damian were both extremely helpful, respectful, and professional throughout the sales process. They made what initially started as a routine visit turn into an exciting experience, and I genuinely appreciated the time and effort they put into helping me. Unfortunately, my experience after the sale completely changed my perception of the dealership. The following day, I began receiving repeated calls regarding a dealership gas card that had apparently been left inside my vehicle. I was completely unaware the card was in the vehicle and had already spoken with dealership staff to let them know I would be returning that same day anyway to provide the spare key to my trade-in vehicle as well as the gas card. Despite already communicating that I was coming voluntarily, the calls continued. One voicemail from Luis Martinez included a comment about where I live that made me feel extremely uncomfortable, and the overall tone of the situation left me feeling profiled and uneasy. What escalated the situation further was that someone from the dealership unexpectedly came directly to my home looking for me, even after I had already confirmed I was on my way to the dealership. That crossed a line for me and made the situation feel excessive and intimidating rather than professional. When I returned the items, management did apologize and stated the matter would be reviewed internally, which I appreciate. However, the repeated contact and home visit significantly overshadowed what initially started as a positive car-buying experience. Again, Steven and Damian were wonderful to work with and deserve recognition for how respectfully they treated me throughout the sales process.

My daughter and I went there recently for her first car purchase. She saved $18,000 and also has a 753 credit rating. I made an offer and the sales manager came over and treated us like Dirt. So this is why Raymond Antioch Chevrolet who treated us with respect got our business.

This dealership is one of the worst businesses I have ever visited. I came here for a diagnostic on my check engine light and was told it cost $205 but the bill ended up being $226.... The estimated repair cost was about $2000. I instead went to Waukegan Tire and spent less than a $1000. Additionally, I tried asking the employee questions and he extremely dismissive and rude. The nerve to charge a "shop fee" proves how greedy the owner is. If people want to save money and have the save amount of expertise visit Waukegan Tire and buy the parts yourself.

Service department in this location don't know what they doing. Brought my car 3x for the same problem and notice again for the 4th time its the same same problem that they didn't do a good job. So I decided to just bring it to a different location before they start breaking anything else.

The service department just tried to charge my daughter $244 for an oil change. This is predatory and has been reported to the BBB.

I would avoid this place if you need repairs. Refused to honor posted prices on an oil change and tire rotation. I provided them screen shots of the prices off the web and they refused to honor them claiming it’s not from their website. The server manger and General manager were completely worthless when called out on the bait and switch of the prices. If they are so callus on ripping off customers in the service department, imagine how they will rip you off buying a car.

Really bad idea to get a truck at this dealership they sell me a truck with a bad transmission is been 2 months and i still waiting for the repair bad service bad management bad in general not waisted you money and time

Omar and Drew are simply the best! Great Service, highly recommend Omar and Drew! Thank you

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The service person who checked me in and kept me updated, thumbs up. Thank tech who did the service and his recommendations for fixing a problem, thumbs up. Will update once all of the parts come in and the problem is fixed.

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The dealership was very clean and the personnel were very accommodating. I would definitely shop this dealership again.

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I went to know about a lease, and they received me at the front counter without inviting me to sit down at a desk with a salesperson. Only after I insisted did they give me a rough lease estimate based on a previous customer, which was almost double what another Chevrolet dealer quoted me—and that was it. There was no friendliness at all; it felt like they wanted me to leave the place. It even came across as discriminatory to me.

Mike was great to work with and answered every question we had from start to finish.

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Came in just to text drive but ended up leaving with a new car. Had a great experience buying my Chevy Blazer EV SS. Couldn't have asked for a friendlier experience. Thank you for that.

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Great communication and great pricing. I would do business with them again. Very happy with my deal.

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I recently test-drove a vehicle and expressed my interest in discussing pricing. During my conversation with the salesperson, I declined the offer of an extended warranty. Subsequently, the salesperson presented a quote that was $5,000 higher than the vehicle's advertised price. This additional cost included items such as the warranty, which I had previously declined, and a charge for nitrogen in the tires. I questioned the inclusion of the nitrogen charge, particularly for a used vehicle, and stated my unwillingness to pay for an unwanted service that I believed should be incorporated into the vehicle's price. The salesperson insisted ... Read More

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Google - Jan 8, 2026

I recently test-drove a vehicle and expressed my interest in discussing pricing. During my conversation with the salesperson, I declined the offer of an extended warranty. Subsequently, the salesperson presented a quote that was $5,000 higher than the vehicle's advertised price. This additional cost included items such as the warranty, which I had previously declined, and a charge for nitrogen in the tires. I questioned the inclusion of the nitrogen charge, particularly for a used vehicle, and stated my unwillingness to pay for an unwanted service that I believed should be incorporated into the vehicle's price. The salesperson insisted on the charge, stating it was non-negotiable and everyone is charged for it. At that point, the salesperson concluded that a deal could not be reached and ended our discussion and walked away. I found this approach to be unprofessional and unsatisfactory, especially given my intent to purchase a vehicle that day., I am pleased to report that I successfully purchased a used vehicle elsewhere and had a very positive experience with a none bullshit appoach. NO way would i ever set foot in your dealership again.

I brought my car in to see if the tire sensor on back drivers side could be reset. Also to get an engine filter changed. The service agent told me the sensor was bad. He told me all this and how much it would cost. I said ok acknowledging what he had told me. When I go to pay it was 360.00. I asked him if he replaced the sensor he said yes. I told him I did not agree to changing the sensor. I NEVER said to replace the sensor. He was rude and said because I said ok he ... Read More

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Google - Jan 3, 2026

I brought my car in to see if the tire sensor on back drivers side could be reset. Also to get an engine filter changed. The service agent told me the sensor was bad. He told me all this and how much it would cost. I said ok acknowledging what he had told me. When I go to pay it was 360.00. I asked him if he replaced the sensor he said yes. I told him I did not agree to changing the sensor. I NEVER said to replace the sensor. He was rude and said because I said ok he ASSUMED that I wanted it replaced. I've never had this happen. They usually ask out right if I want it replaced. Not assume. I acknowledged the information that he gave me. Im very upset! I did not have the money to get it replaced that day. Because it was already done, I had too. I had to borrow money that I am struggling to pay back because of his assumption. The worse customer service I've ever had. I did not appreciate his response when I questioned him about why he replaced it. He was rough and turning red with me just asking why he replaced it. I WILL NEVER COME BACK TO THIS DEALERSHIP FOR ANYTHING ELSE!!!!

The dealership was fast, efficient, kind and it didn't take 6 hours to buy a car

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Our experience here at chevy of libertyville was great. Very clean dealership, the staff was easy to work with and accommodating. Very smooth sales process

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We had a great experience - we knew which car we wanted but Drew was very helpful in facilitating the deal with the trade in, leasing, etc

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Fantabulous wonderful Fantabulous Fantabulous Fantabulous Fantabulous fantabulous fantabulous fantabulous fantabulous fantabulous thank you so much for your support

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Drew was great! Very nice and helpful. Thank you for helping my son get into a great vehicle.

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Bought my wife a 2016 Toyota sequoia there in November of 2024. She was 8 months pregnant. This was going to be her safe reliable SUV. I went back in May of 2025 for my “free” oil change. I put “free” in quotes because I don’t believe they actually did it. Today, 11/20/2025. 5 months after they supposedly did it. I found my oil filter collapsed into itself. This vehicle does not use a standard metal oil canister type filter. It uses a paper filter inside of a plastic cartridge. To keep the paper filter from collapsing, there is a Steel rod in the center ... Read More

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Google - Nov 20, 2025

Bought my wife a 2016 Toyota sequoia there in November of 2024. She was 8 months pregnant. This was going to be her safe reliable SUV. I went back in May of 2025 for my “free” oil change. I put “free” in quotes because I don’t believe they actually did it. Today, 11/20/2025. 5 months after they supposedly did it. I found my oil filter collapsed into itself. This vehicle does not use a standard metal oil canister type filter. It uses a paper filter inside of a plastic cartridge. To keep the paper filter from collapsing, there is a Steel rod in the center that the filter sits over. So, today when I decided to do my own oil instead of going back to Toyota, trying to save a few bucks as new parent. The filter was completely collapsed into itself and there was NO steel rod. It was completely missing. Due to the oil filter being collapsed, I assume no new oil if they even did that, was being circulated through the engine. I understand mistakes happen, but I’m assuming they changed the oil when they got the vehicle and saw it missing and didn’t fix it right and then when I brought it in they must of seen it again and decided to not fix it. OR they never changed the oil for my “free oil change” I ordered the steel rod I need on eBay. I will never return to Libertyville Chevy again. Also, this was my first vehicle I bought at a dealership. I’ve always bought used cars from private sellers. So with this experience it is true. Don’t trust the dealerships. Buy private. And if you do buy from a dealership. Stay far away from libertyville Chevy.

Fast and easy service. Great to work with and always willing to help you get to where you need to be to get out the door!

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Very knowledgeable staff. Salesman Drew and Sales Manager Jyunior worked to make us a great deal on our new Equinox. Will definitely recommend.

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Decent dealership, Nicholas and Sam were very nice and relatable. Hello everybody else kind of gave me an off feeling😭 However even after I bought the car Nicholas continued to help me and be nice. A rarity in dealers.

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I want to say thank you to Nicholas and the whole team at Chevrolet Libertyville! They made one of my goals that I’d been working towards for almost a year come true! Something I didn’t think was possible, they made happen. I just want to encourage anyone who sees this review to not give up on their dreams and goals no matter what you’re going through and how impossible they may seem.

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Drew was a very professional salesman. I’m very pleased. The information given was spot on.

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Junior and Drew were great! Highly recommend coming to this dealership and working with these guys. Absolute professionals.

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Excellent customer service, Nicholas was very helpful and treated us great would definitely do business here.

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Rick was cool to deal with - Davon is shady. I looked at a vehicle listed at $28k - and when he asked what I wanted for my trade in, I explained that I was looking for close to the $2700 I was offered at a different dealership. He asked if he matched it would I buy today. I said yes and then he told me it would be $31k out the door - WITH the trade in. With taxes and fees, it would’ve been about $30k WITHOUT the trade in. Make that make sense. When I questioned it, he ... Read More

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Google - Oct 17, 2025

Rick was cool to deal with - Davon is shady. I looked at a vehicle listed at $28k - and when he asked what I wanted for my trade in, I explained that I was looking for close to the $2700 I was offered at a different dealership. He asked if he matched it would I buy today. I said yes and then he told me it would be $31k out the door - WITH the trade in. With taxes and fees, it would’ve been about $30k WITHOUT the trade in. Make that make sense. When I questioned it, he said the additional cost is for it to be certified. I told him I didn’t need the certification. Then he lied and told me it was already certified, When I expressed that I knew that it was not yet certified, he cut me off and dismissed the conversation. He also wouldn’t write up the offer for my trade in on paper. He basically bumped up the sale price to make me think I was getting more for my trade in. Shady business.. Think twice before spending money at this dealership.

Very willing to work with me and gave me great options for financing. Several staff members were very helpful!

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